Yvette Manuel

I have been a client of Afrihost for many years, I truly appreciate the fact that disruptions in service delivery is miniscule and if they do happen it gets resolved ASAP!

Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!

Dhansukh Gajjar

I am an old Afihost customer. Had a break when another ISP offered me a deal with free voice. Since all the elderly has passed on we no longer require voice, so I'm coming back to Afrihost. Glad to be back.

Stuart Reid

Contacted Afrihost through WhatsApp and had a positive and professional interaction with Prince. I have seen positive Afrihost ratings and I know why. Thanks.

Johan Gerber

Had problems connecting to server using Outlook and Jehan at Afrihost solved it within a minute being very patient with me, thank you, learned that strong wifi signal helps 😉

Deon Erasmus

Moved to Cape Town and there was a different ISP at the premises, tried to contact them to take over the line as the previous owner had no issues with them? Tried to contact them a couple of times and kept forwarded to a bott, 10 min on WhatsApp then the call gets closed? So I contacted Afrihost, they got me up and running in under 24 hours. They had to get the line forcefully taken over as the owner was in his notice period. Was always kept in the loop on email. Good work from the sales and technical team.