Clare Ovens

Afrihost are reliable and offer great service. Anytime we have an issue, which is not very often at all, they are super helpful and sort it out asap

Lelanie Potgieter

I had an excellent experience with Ayanda from Afrihost’s WhatsApp support. From the moment the conversation started, she was professional, patient, and genuinely committed to helping me resolve my issue. What stood out the most was her clear communication and efficiency. She explained everything in a way that was easy to understand, kept me updated throughout the process, and made sure I was completely satisfied before ending the chat. It’s rare to come across support that feels both fast and personal, but Ayanda managed to deliver both. Her positive attitude and willingness to go the extra mile truly reflect the high standard of service Afrihost aims to provide. She turned what could have been a frustrating situation into a smooth and stress-free experience. Thank you, Ayanda, for your outstanding support — it is greatly appreciated!

Lgn Bnd

I have no idea how a service like this has come about. The truth is, I feel our country is riddled with horrible service, often taking advantage of consumers. The CPA (Consumer Protection Act) is of no use. Let’s start with Afrihost’s contact number, which begins with 0800. Most people don’t know that this is completely free for the consumer. Numbers starting with 0860 or 0861, on the other hand, are not free for the caller and use up your minutes, meaning the company or government charges you for the call—even if it’s due to their own fault. The fact that Afrihost uses 0800, in my view, shows an early sign of care for the consumer. From that point on, you get through to sales, which should be remarkable—and it is, just like with many other companies. BUT! What sets Afrihost apart is that the level of attention continues throughout the entire process, unlike many companies I have dealt with. In fact, most companies that eagerly take my monthly direct debit begin to dissolve their care and attention soon after. Calls drop with no callback, and you’re forced to spend countless minutes just trying to reach someone through their endless "select 1 for this…" and "select 5 for that…" options. With Afrihost, it was different. The process was quick, and the technical consultant was truly intent on helping! Even when I visited the walk-in center, the care, consideration, and persistence were evident. They ensured I walked away with exactly what I needed—and in this case, it was something I needed urgently. Now everything is installed, and I no longer have my fingers crossed. I am confident that even if problems arise, I will be treated with the same care as a new, incoming client. I’m also quite certain that I can speak for a large majority of my ward/area when I say this. Too often, companies forget about their existing clients and focus solely on making new sales. In my opinion, keeping current clients happy goes a long way in ensuring further revenue, and "word of mouth" is far more valuable than any flashy marketing campaign. Thank you to all at Afrihost who helped with such care—everyone I encountered did an excellent job.

Theo Drummond

Service excellence from the Afrihost Helpdesk is what these guys are all about. Friendly, polite and super helpful. Keep it up team, this is what clients are looking for when IT goes wrong.

James Pitout

I am very impressed with the service I received from the help desk Whatsapp platform. Leonard really assisted me in a timely and professional manner. My query was resolved within 10 minutes.

Gayroe Jacobs

Good afternoon, I love the persistence of Afrihost staff ,to assist till the problem have been resolved. Wonderful team work. WELL DONE GUYS.