Hilton Martin

Stellar Customer Care Experience with Afrihost During Fibre Outage - I recently experienced a fibre outage that lasted several hours, and I must commend Afrihost Customer Care for their exceptional service throughout this ordeal. From start to finish, their professionalism, efficiency, and dedication to resolving the issue were evident. The moment I reported the outage, Afrihost’s customer care team was quick to acknowledge my concern. Within minutes of logging my ticket, I received a confirmation email detailing the steps they were taking to diagnose and resolve the issue. This immediate response was reassuring and set a positive tone for the entire experience. Despite the complexity of the issue, Afrihost managed to restore my fibre connection faster than I anticipated. The technicians were efficient and thorough, ensuring that the problem was fully resolved. What impressed me further was the follow-up communication from the customer care team. They checked in to ensure that my service was back to normal and that I was satisfied with the resolution. In conclusion, Afrihost Customer Care exceeded my expectations during my recent fibre outage. Their prompt response, knowledgeable staff, proactive updates, and swift resolution have solidified my trust in their service. I highly recommend Afrihost for their outstanding customer care and unwavering commitment to their customers. Thank you, Afrihost, for turning a challenging situation into a positive experience!

OLYMPUS DIGITAL

From an educational point of view, I feel companies should help educate people regarding Wi-Fi, internet of things. For those who are less tech savvy customers and just wish that a product should work will dread using optic fiber, especially when setting up devices that might seem challenging if not intimidating. I feel that field agents should be on the field to help speed up any problems. Customers can lose patience with poor responses and service on the ground.

Ripfumelo Malele

I’m very happy with Afrihost’s service. I really appreciate how they personalise the Wi-Fi setup details, rather than just relying on the default router information. Their team responds promptly to customers and ensures that any issues are fully resolved before closing tickets. Great service all around!

Claire Ferreira

From day 1 Afrihost has been simply amazing. No problem to big for them to resolve. They even helped me out for 3 months when I was retrenched so that I could still find a job on the Internet. I would highly recommend them to anyone.

Vimal Sardar

I've been with Afrihost since about August or so 2024. I moved in to a new house and Afrihost made it easy enough for me to take over the account of the previous owner, ensuring there's no violation of private information for either the previous owner or myself. Since then, I've been pretty happy with Afrihost. I've had little to no downtime over the years and when I need assistance, they're pretty helpful.

FireStone

Great company, l have only experienced world-class service. I taught English on-line for a season and never had and issues with speed etc for zoom calls to Taiwan, UK and Hong Kong. Their back office is ultra user-friendly and priced right. Highly recommend 🥇