Ashton Britton

Since I have been with Afrihost I have always had exellent service, dealt with very helpful, knowledgeable, friendly staff. And I cannot recall even having many (more like any) service interruptions...

Karen Van Den Berg

I've only ever had fantastic, friendly service from everyone that I've dealt with at Afrihost. It's a welcome change from all the other corporates where one is made to feel that you're only a number!

Gerrit van Zyl

After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list. Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time) I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base. I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client. That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold. After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved. But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there. Do not change this, it is such an important part of human interaction. And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!! Please do not change a thing!!!!

Allaveya Van Reenen

Afrihost staff is very helpful and the problem get sorted out immediately. Thank you to Shingirai for her help and efforts and for going the extra mile and being very polite.

Connor McBirnie

This ISP rocks. I've bounced between a few over the years and none have come close to the customer service offered by Afrihost. After using them for over 12 years I only ever encountered a few problems, but those were mostly back in the ADSL days and were sorted out really quickly. Their fibre is phenomenal. When they say "uncapped, unshaped, unthrottled" they really mean it. Our line blazes at max speed 24/7 no matter the task. Plus their mobile data offering is best in class. I just added an MTN prepaid SIM to my phone's 2nd slot and loaded their data on which made for a really inexpensive way to get more data for like a quarter the price of buying from the big players. Seriously, check them out. You won't be disappointed.

Corrin Ntwanzo Rikhotso

I needed help with access into my router and changing the passwords. Kamohelo has been a great help through this process. Much appreciated. Thank you Kamohelo. You are a star