Adriaan Beukes
I dealt with a couple of different team members in the Afrihost support team recently and they are all very knowledgeable, friendly and efficient. Keep up the great work!
Ndlovukazi Ndlamlenze
You have a problem, they are always willing to assist. Response time is amazing. they never make you feel like you are dumb or a nuisance. Sthembile T. you are great!!! the chat was professional but also didn't feel like I was chatting to a robot.
Willie Pietersen
I am many years at Afrihost and is a very happy customer.
I use or used, fibre, hosting, lte fixed, mobile prepaid and adsl (earlier years) and was always happy.
What I also like is the WhatsApp customer service and their App is really useful.
Dietitian Lydia Sehlapelo
Hector N is the very embodiment of patience, perseverance and exceptional customer service.
There were moments when I was ready to throw in the towel, but Hector never gave up. He remained patient, persistent and genuinely committed to seeing the issue through to resolution. His willingness to guide me through every step, despite my moments of frustration, was truly remarkable.
It is one thing to know your job; it is another to have the patience, empathy and dedication to walk someone else through it.
Hector exemplifies what customer service should look like. He didn’t just resolve a technical issue; he restored my confidence in the process.
Afrihost, you have an absolute gem in Hector. Please recognise and celebrate people like him. They make all the difference.
Thank you, Hector N. Your patience did not go unnoticed, and your professionalism deserves every bit of recognition.
Justin Maans
Tuesday 30 April 2024
My line with RSAWeb was cancelled. I've been very disappointed by their service lately. Their pricing didn't link accordingly with their service levels.
Wednesday 01 May 2024
I signed up with Supersonic. Chose my package, submitted my documents, everything.
Thursday 02 May 2024
The entire morning I was battling to get confirmation from Supersonic regarding my order. I phoned, but no answer. I sent WhatsApp messages, no reply. I cancelled my order with Supersonic.
Thursday 02 May 2024
I signed up with Afrihost. My fiber line was activated same day and my router arranged.
Friday 03 May
After I failed to connect the router for WiFi, Afrihost assisted me to connect my existing router so we can have WiFi while waiting for the new router. Quick and effective assistance received.
Monday 06 May
I received my router. I had challenges with the settings and Ricky took me step by step via WhatsApp. I'm sorted and everything is in order.
I haven't experienced this level of service in a very long time.
Afrihost is the service provider you need. Their service levels are very high, support staff are quick and efficient. They easily get a 10/10 rating from me.
I have faster Mbps at a cheaper rate with Afrihost and excellent service on top of it. That's a powerful combination to have 💪🏽💯
Ashley Singh
Afrihost has always exceeded my expectations from hosting to mobile to the Zest cellphone to eSims where they can do in 10 minutes, from the comfort of your home, the giants in the country require you to visit a store to achieve.
