Trish Quaroni
There are not enough words that will describe the unbelievable service received from Mr Gian Visser, Kgothatso Lechuti and a gentleman whose name I unfortunately do not know. These 3 gentlemen went far and beyond for me and I am absolutely humbled by their kindness. Thank you to all.
Estelle Seymour
We moved our fiber to Afrihost. Put order in on 31/03/2024 which is the day our previous ISP ended. Waited until after public holiday and on 02/04/2024 the new line was requested, approved and activated. The new router is on its way but we are already online with our old router. Amazing service, great app and super fast internet. We are very happy.
Jason Moore
Installation and activation of our fiber was taken care of quickly. Minor issues were solved very rapidly by their very helpful and friendly support team. Love that the company puts so much effort into providing high quality service. Just a general sense of going the extra mile and attention to detail. Please continue!
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
PJ Mkhwanazi
Since joining Afrihost 2 years ago I have not had issues with their service. They are efficient and affordable. Thanks also to Nobelungu who was very helpful to me today.
Marianna Adams
5 stars for Ryan at Afrihost
Ryan went above and beyond to sort my issue quickly and clearly. Patient, knowledgeable, and actually made tech support pleasant. Afrihost is lucky to have him.
