Sally Z
After a frustrating week of trying to get reconnected because of a technical glitch I am now sorted.Very impressed with the promptness of customer liaison.Dealing with humans,not bots.And if you want to talk to someone you can.All options available.Well trained & friendly.Helpful with complicated technical issues and on hand to guide you through.
Sian Dinsdale
Great service. But the admin panel could be more user-friendly, with a better UX and UI and more helpful videos and instructions on what to do. But then the WhatsApp services were great, and they helped me with all I needed. So that balances out the old User interface. Thanks ;-)
Daniel Lourens
Great company. When migrating fibre just make sure you use the WhatsApp help to follow up regularly. If you leave them they will leave you for weeks without fibre with no updates when your line was active the whole time.
Jo Anne Crilley
Thulanie on the whatsapp customer care line is one of the most efficient and knowledgeable consultants I have dealt with, an absolute pleasure and sorted out and detected the problem in 5 min whereas others could not do the same in 24 hrs. Well done and thank you Thulanie.
Michael Gobel Sr
I was very impressed with the service l received recently from Afrihost. The representative was professional and speedy in responding to my concerns. Thank you once again.
Gerrit van Zyl
After fighting with WEBAFRICA for the last 20 days about a line fault. I decided to cancel my account with them and move over to Afrihost. I looked online on user reviews and chose the top ISP on the list.
Within 2 days, “Veronique P” helped me with the new account, and the router was delivered. But WEBAFRICA would not release the line. They had constant excuses, questions left unanswered or just left me hanging on their chats for hours on end without a response, or a reply saying… “Hi ********, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session. The new agent will have a copy of your last conversation.” (they did not, I had to explain every time)
I have been with them for well over 10 years. But they lost me when they chose a WhatsApp and online bot to replace an actual person. I could immediately tell they did not have the support staff needed for their client base.
I spent over 30 hours on hold (in the last 20 days) …. and maybe 20min of that talking to an actual person. Constant transfers to someone new that has no idea of the last 6 hours I spent explaining what the issue is, and then no answers and being transferred once again. This is what kills the trust between service provider and client.
That being said. It is such a relief to have an actual person to talk to, one person, no transfers to someone else being left on hold.
After my interactions with WEBAFRICA, I expected days to go by before I would get an answer as I do understand there are 3rd parties involved.
But “Vusi G” got me up and running within 2 hours. Considering, most of that was waiting for a response to simple questions he needed answers to from WEBAFRICA
I do not know all the ins or outs of what is needed on the backend. But your Online staff and system is fantastic. I get answers when I ask, an explanation when confused and a constant check in to see if I am still there.
Do not change this, it is such an important part of human interaction.
And as of now, “Vusi G”, and the rest of the team, are smashing it!!!!!!!
Please do not change a thing!!!!
